Return and Refund Policy

1. This Return and Refund Policy outlines the procedures for handling refund requests and cancellations related to digital materials, subscriptions, or services offered through our website. It ensures fair treatment, transparency, and compliance with Australian consumer protection laws. The policy aims to create a balance between customer satisfaction and responsible digital service management.

2. Refunds are considered only when a verified technical or service-related issue prevents access to a purchased product or service. If such an issue occurs, users are encouraged to contact us immediately for investigation. Cases related to user error, device malfunction, or network instability typically fall outside the scope of this policy, though assistance may still be provided to resolve the issue where possible.

3. Requests for a refund must be submitted within 14 days of the initial transaction. To process the request efficiently, users should include their full name, contact details, date of purchase, and a clear explanation of the issue encountered. Supporting evidence such as screenshots or transaction confirmations can help speed up the review process and ensure a fair assessment.

4. Once a refund request is received, our team will carefully evaluate the circumstances. Whenever possible, we will first attempt to resolve the problem through technical assistance, replacement content, or an equivalent service. This ensures that all options are explored before a financial refund is issued, maintaining both fairness and service integrity.

5. If a refund is approved, it will be processed through the same payment method used for the original transaction. While processing times can vary depending on payment providers, we strive to complete all approved refunds within a reasonable timeframe. Confirmation of completion will be sent via email once the transaction is finalised.

6. Refunds will not be granted if a digital product has been fully accessed, downloaded, or substantially used after purchase, as access implies successful delivery. This policy ensures protection against misuse of digital materials. Users are therefore advised to review service details thoroughly before confirming any transaction.

7. In rare cases, we may provide partial refunds or future service credits at our discretion, depending on the nature of the issue and the circumstances of the transaction. We also reserve the right to update or modify this policy without prior notice, ensuring continuous alignment with operational and legal standards. All significant updates will be published on this page.

8. For further information, to request a refund, or to discuss a technical issue related to a service, please contact us directly using the following details:
Address: 70 Moonee St, Coffs Harbour NSW 2450, Australia
Phone: +61266516788
Email: support@reltanivoxy.com